Terms and Conditions
The term of this auto renewing agreement is 12 months. Agreements and terms self-renew annually. Vogel Heating and Cooling reserves the right to change any of the terms and features of future agreement offers (at time of renewal only).Written notice of any changes shall be provided to customer 60 days prior to renewal date.
BillingAgreement will be billed monthly in twelve (12) equal installments or in one (1) single payment. Payment method listed on the account will be charged on the 15th of each month for our services. Member must provide payment information at the time of acceptance of this agreement. Each agreement is subject to an annual increase not to exceed 5% without written notice. Anything exceeding 5% requires 60 days advance notice.
CancellationAgreement can be cancelled by either party provided the cancelling party provide written notice to the other party 30 days or more prior to the renewal date of this agreement. In the case of early cancellation, the member is financially responsible for services received in excess of payments made. Likewise, if upon cancellation the payments made exceed services rendered, Vogel will be responsible to refund to the member any payments received in excess of services rendered.
Hours of ServiceThe services covered by this agreement will be scheduled during regular work hours, 8 AM to 4:30 PM, Monday through Friday, except holidays. After hours or weekend scheduling is available for an additional charge.
In the case of boiler systems, bleeding radiators, water treatment, and filling of hot water systems shall be treated as repair work, and is not included in seasonal maintenance. System Performance enhancement will be done during regular working hours.
Wi-Fi ThermostatIncludes Wi-Fi control and installation which is a $595 value. This control is the property of Vogel Heating and Cooling.
Ownership of the Wi-Fi control is transferred to members who maintain their Ultimate Membership for a period of five (5) years. Members who cancel Ultimate Membership prior to five year period must allow Vogel Heating and Cooling to remove Wi-Fi control from their residence. Members who do not allow access to home for removal of control will be responsible for the installed cost of the control. Damaged controls will be the responsibility of the member.
Equipment AccrualEquipment Accrual is a true discount off of our fully discounted standard book price for replacement systems. This accrual can be utilized at a new residence in the case a Plan Member moves from the contract location. Equipment Accrual has no cash value. Maximum allowable accrual account is $900 per matched full system and $400 per single Cooling System or Heating System. Accruals are earned per agreement per year. For example, a member with two agreements would earn 2 accruals per year (1 for each qualifying agreement).FiltersPremium and Ultimate Members receive one of the following per contract year for your equipment:(1) 12 x 1” Inch Filters, 6 x 2” Filters or 2 x 4” Inch Filters (does not include specialty filters)(2) Filters not listed are considered specialty filters.(3) Specialty Filters are not included in the plans are an additional cost.
These are defined as: (2) Infinity/Performance Air Purifier Filters and Aprilaire/Air Bear MERV 10/11 Filters and higher ratings. Classic Plan Members can add filters for $5 / mo. to their plan(s) for an annual supply offilters. If they have specialty filters add the additional $7/mo. for specialty filters for a total of $12/ mo. subscription. These annual filter benefits are not transferrable and have no cash value.
HumidifiersFor proper operations Humidifiers require annual maintenance that include clearing the drain, changing the media/pad, cleaning orifices, and checking operation of solenoids and humidistats. Members that have humidifier coverage will receive one (1) pad each fall per humidifier on the plan. Humidifiers covered include: by-pass & power Humidifiers made by Honeywell, Aprilaire, Generalaire, and Carrier. Steam Humidifiers are an additional cost and can be paid for at the time of service.
Plan Level Discount TiersPlan Level Discounts are available to existing plan members only and may be extended to new clients signing up for the plan upon payment of your first monthly membership payment or annual membership. This is at the discretion of the company. Plan Member Discount Tiers are below:
Ultimate Plan Members receive a 15% Discount on all repairs at the time of service. This discount can also apply to system upgrades.
Premium Plan & Classic Plan Members receive a 10% Discount on all repairs at the time of service. This discount can also apply to system upgrades.Discounts toward System Upgrades cannot be combined with Seasonal Promotions but the client is entitled to the “Best Current” offer for season promotions.
Seasonal Availability & During Regular Hours of OperationSeasonal Combination Clean & Checks are not available during peak seasons defined as June – July and when outdoor temperatures are not conducive to proper outdoor clean & checks. Your technician will make you aware of the availability of this promotion.